Zoho CRM
Everything below comes from Zoho CRM's own pricing page or from published third-party review data. Read on 11 November 2026.
We have not used Zoho CRM. There is no verdict on this page, no score, and no opinion about how it feels to work in — because we would be making that up. What we do instead.
Visit Zoho CRMThe facts
- Free plan
- Yes - a free-forever plan for up to 3 users with core CRM features (leads, contacts, deals, basic reports). Paid plans add a free trial, no card required for the free plan.
- Paid from
- Free for up to 3 users; paid from $14/user/mo (Standard, billed annually)
- Billed on
- per user, per month, billed annually
- Checked
- 11 November 2026
Plans, as printed on their pricing page
| Plan | Price | What the page lists |
|---|---|---|
| Free | $0 | Up to 3 users. Leads, contacts, accounts, deals and basic reports - enough for a very small team to get started |
| Standard | $14/user/mo | Billed annually ($20/mo if paid monthly). Scoring rules, multiple pipelines, email insights and custom dashboards |
| Professional | $23/user/mo | Billed annually ($35/mo monthly). Workflow automation, inventory management, CPQ and Blueprint process management. Most growing teams land here |
| Enterprise | $40/user/mo | Billed annually ($50/mo monthly). Zia AI, multi-user portals, advanced customization and field-level encryption |
| Ultimate | $52/user/mo | Billed annually ($65/mo monthly). Highest feature limits, advanced BI (Zoho Analytics) and enhanced storage |
Source: www.zoho.com/crm/zohocrm-pricing.html. Prices are US list prices in USD, read from each vendor pricing page on the date above. Vendors localise pricing by country — we saw GetResponse quote in Vietnamese dong from a Vietnamese connection — so what you see may differ. Always confirm on the vendor page before buying.
Reasons to consider it
- Best for: small and mid-sized teams that want a lot of CRM features for a low price, and that may already use other Zoho apps
- Among the best value in CRM - paid plans start at $14/user/mo billed annually, well under HubSpot or Salesforce, plus a genuine free plan for up to 3 users
- Deep feature set: workflow automation, AI (Zia), CPQ, inventory, multiple pipelines and strong customization as you move up the tiers
- Well rated across large samples: Capterra 4.3/5 (7,008 reviews) and G2 4.1/5 (2,960 reviews), both checked 11 Nov 2026
- Part of the wider Zoho ecosystem (Books, Desk, Campaigns, Analytics), so it scales into a full business suite via Zoho One
Reasons to look elsewhere
- Steeper learning curve and a busier interface than lightweight CRMs like Pipedrive or Capsule - more power means more setup
- Customer support is the weakest-rated area (Capterra customer service 4.1/5, its lowest sub-score); premium support costs extra
- Some capabilities (extra storage, advanced analytics, higher API limits) are add-ons or reserved for the top tiers, and upselling toward other Zoho products is common
- Local taxes (VAT/GST) are charged on top of the listed USD prices
What the review score says
We found no independent review sample for Zoho CRM big enough to score on G2, Trustpilot or Capterra.
Verified at source 11 Nov 2026: Capterra 4.3/5 (7,008 reviews) and G2 4.1/5 (2,960 reviews). Zoho has no CRM-specific Trustpilot page; its general company page (covering Mail, Books, CRM and more) scores 3.8/5 ("Great") from 6,181 reviews, so treat that figure as company-wide, not CRM-only. The larger G2 and Capterra samples are the more relevant CRM signal.
What we cannot tell you
How Zoho CRM feels after a month of real use. Whether support actually answers when something breaks. Whether the workflow fits your specific case. Those need an account and real use, and we have not done that. Anyone publishing those answers without doing the work is guessing, and you deserve to know which is which.
Where it sits against the others
If Zoho CRM is not the fit, these are worth a look:
- Streak — free plan: email tracking, snippets and mail merge up to 50 sends/day. No CRM pipelines on the free tier, paid from $49/user/mo (Pro, annual)
- EngageBay — free plan: free forever: 250 contacts, up to 15 users, email marketing, CRM, helpdesk and live chat, paid from $13.79/user/mo billed annually ($14.99 month-to-month, Basic)
- Pipedrive — no free plan, paid from $14/seat/mo (Lite, billed annually)
Zoho CRM is a feature-rich, low-cost CRM aimed at small and mid-sized businesses. It packs automation, AI, customization and a genuine free tier into prices well below Salesforce or HubSpot - and plugs into the wider Zoho ecosystem of business apps.
Bottom line
If you want maximum CRM features per dollar and do not mind a steeper setup, Zoho CRM is one of the best-value options going - especially if you already use other Zoho apps. If you want something you can run in an afternoon with minimal admin, a lighter CRM may suit you better. Start on the free plan (up to 3 users) or a free trial, and most teams settle on Professional for automation.
Frequently asked questions about Zoho CRM
How much does Zoho CRM cost?
Zoho CRM starts at Free for up to 3 users; paid from $14/user/mo (Standard, billed annually). Paid tiers: Free ($0); Standard ($14/user/mo); Professional ($23/user/mo); Enterprise ($40/user/mo); Ultimate ($52/user/mo). Prices are US list prices in USD, read from each vendor pricing page on the date above. Vendors localise pricing by country — we saw GetResponse quote in Vietnamese dong from a Vietnamese connection — so what you see may differ. Always confirm on the vendor page before buying.
Does Zoho CRM have a free plan or free trial?
Yes - a free-forever plan for up to 3 users with core CRM features (leads, contacts, deals, basic reports). Paid plans add a free trial, no card required for the free plan.
How is Zoho CRM rated?
Verified at source 11 Nov 2026: Capterra 4.3/5 (7,008 reviews) and G2 4.1/5 (2,960 reviews). Zoho has no CRM-specific Trustpilot page; its general company page (covering Mail, Books, CRM and more) scores 3.8/5 ("Great") from 6,181 reviews, so treat that figure as company-wide, not CRM-only. The larger G2 and Capterra samples are the more relevant CRM signal.
When was this Zoho CRM information last checked?
We last read Zoho CRM's own pricing page and its public review data on 11 November 2026.
Does Zoho CRM have a free plan?
Yes - a free-forever plan for up to 3 users with leads, contacts, deals and basic reports. Paid plans (Standard, Professional, Enterprise, Ultimate) add automation, AI and customization, and offer a free trial.
How much does Zoho CRM cost?
Billed annually in USD (verified first-hand 11 Nov 2026): Standard $14/user/mo, Professional $23, Enterprise $40, Ultimate $52. Paying monthly costs more ($20 / $35 / $50 / $65). Local taxes (VAT/GST) are added on top.
How we check this page
We read Zoho CRM's own pricing page and its public review profiles ourselves, write down exactly what they say, link the source and date every figure (checked 11 November 2026). We do not invent scores or rankings, and we disclose that we may earn a commission when you buy through our links. When a rating is low or the review sample is small, we say so plainly.