EngageBay
Everything below comes from EngageBay's own pricing page or from published third-party review data. Read on 19 September 2026.
We have not used EngageBay. There is no verdict on this page, no score, and no opinion about how it feels to work in — because we would be making that up. What we do instead.
Visit EngageBayThe facts
- Free plan
- Yes — free forever: 250 contacts, up to 15 users, email marketing, CRM, helpdesk and live chat
- Paid from
- $13.79/user/mo billed annually ($14.99 month-to-month, Basic)
- Billed on
- Per user, per month; annual billing takes 8% off, biennial 15%. Priced by contact tier
- G2 rating
- 4.6 / 5 from 752 reviews
- Trustpilot rating
- 4.8 / 5 from 1,017 reviews
- Checked
- 19 September 2026
Plans, as printed on their pricing page
| Plan | Price | What the page lists |
|---|---|---|
| Free | $0 | 250 contacts, 15 users, email marketing, CRM, helpdesk, live chat, landing pages |
| Basic | $14.99/user ($13.79 annual) | 500 contacts, templates, web pop-ups, SMS, lead scoring, social suite |
| Growth | $64.99/user ($59.79 annual) | 5,000 contacts, marketing automation, A/B testing, service automation, proposals |
| Pro | $119.99/user ($110.39 annual) | 10,000 contacts, web/proposal analytics, SSO, custom reporting, dedicated manager, uptime SLA |
Source: www.engagebay.com/pricing. Prices are US list prices in USD, read from each vendor pricing page on the date above. Vendors localise pricing by country — we saw GetResponse quote in Vietnamese dong from a Vietnamese connection — so what you see may differ. Always confirm on the vendor page before buying.
Reasons to consider it
- Marketing, sales CRM, helpdesk and live chat in one suite — the free tier is unusually generous (250 contacts, up to 15 users)
- Both big samples land high: 4.8 on Trustpilot from 1,017 reviews and 4.6 on G2 from 752
- Reviewers repeatedly single out responsive, friendly support
Reasons to look elsewhere
- Per-user pricing means a small team on Growth adds up fast — $64.99 each
- Some reviewers report a setup learning curve and occasional delays on platform updates
- Contact-tier caps mean a growing list pushes you up plans regardless of feature needs
What the review scores say
EngageBay holds 4.6 out of 5 on G2 from 752 reviews, and 4.8 out of 5 on Trustpilot from 1,017 reviews.
EngageBay is one of the better-reviewed products on this site: 4.8 on Trustpilot from 1,017 reviews and 4.6 on G2 from 752. The two samples agree, which is the reassuring pattern. Note Trustpilot flags that the company has not recently solicited reviews — that tends to make a score more representative, not less.
What we cannot tell you
How EngageBay feels after a month of real use. Whether support actually answers when something breaks. Whether the workflow fits your specific case. Those need an account and real use, and we have not done that. Anyone publishing those answers without doing the work is guessing, and you deserve to know which is which.
Where it sits against the others
If EngageBay is not the fit, these are worth a look:
- Streak — free plan: email tracking, snippets and mail merge up to 50 sends/day. No CRM pipelines on the free tier, paid from $49/user/mo (Pro, annual)