Smartsupp
Everything below comes from Smartsupp's own pricing page or from published third-party review data. Read on 19 September 2026.
We have not used Smartsupp. There is no verdict on this page, no score, and no opinion about how it feels to work in — because we would be making that up. What we do instead.
Visit SmartsuppThe facts
- Free plan
- Yes — 1 operator, 25 conversations/mo, 14-day history, live chat + WhatsApp + Messenger
- Paid from
- $17/mo (Solo; $204/yr on annual billing)
- Billed on
- Monthly or annual (annual is cheaper; savings printed per plan)
- G2 rating
- 4.7 / 5 from 1,071 reviews
- Trustpilot rating
- 4.7 / 5 from 268 reviews
- Checked
- 19 September 2026
Plans, as printed on their pricing page
| Plan | Price | What the page lists |
|---|---|---|
| Free | $0 | 1 operator, 25 conversations/mo, 14-day history, live chat, WhatsApp and Messenger channels |
| Solo | $17/mo ($204/yr annual, saves $85) | 1 operator, unlimited conversations, 1-year history, email channel (3 accounts), 50 AI reply assists/mo |
| Plus | $25/mo ($300/yr annual, saves $127) | 3 operators, unlimited conversations, email (10 accounts), 250 AI assists/mo, automated workflows, API |
| Expert | $83/mo ($996/yr annual, saves $421) | 5 operators (extra seats $24/mo), 3-year history, email (50 accounts), 500 AI assists/mo, premium support |
| Mira AI Agent add-on | From $16/mo (annual) | 1 AI agent, 100–5,000 conversations/mo, up to 30,000 products, 20 knowledge pages |
Source: www.smartsupp.com/pricing/. Prices are US list prices in USD, read from each vendor pricing page on the date above. Vendors localise pricing by country — we saw GetResponse quote in Vietnamese dong from a Vietnamese connection — so what you see may differ. Always confirm on the vendor page before buying.
Reasons to consider it
- The two big review samples agree at the top of the range: 4.7 on G2 from 1,071 reviews and 4.7 on Trustpilot from 268
- The free plan is permanent and covers live chat, WhatsApp and Messenger in one inbox
- AI agent pricing is a separate line item, so you only pay for it if you use it
Reasons to look elsewhere
- The free plan caps at 25 conversations a month — a shop with any traffic will outgrow it fast
- Solo and Free are single-operator; a team needs Plus at $25/mo minimum
- AI reply assists are metered per month on every plan, and heavier AI use pushes you toward the paid agent add-on
What the review scores say
Smartsupp holds 4.7 out of 5 on G2 from 1,071 reviews, and 4.7 out of 5 on Trustpilot from 268 reviews. The samples broadly agree, which is the more reassuring pattern — verified-buyer sites and open review sites landing in the same place means less hidden friction to discover.
What we cannot tell you
How Smartsupp feels after a month of real use. Whether support actually answers when something breaks. Whether the workflow fits your specific case. Those need an account and real use, and we have not done that. Anyone publishing those answers without doing the work is guessing, and you deserve to know which is which.
We have not compared this against rivals yet
Smartsupp is the first product we have documented in live chat & chatbots. A single product is not a comparison, so there is no category page for it yet — we will build one once we have read the pricing pages of its main competitors and can put them side by side on the same facts.