HubSpot
Everything below comes from HubSpot's own pricing page or from published third-party review data. Read on 9 November 2026.
We have not used HubSpot. There is no verdict on this page, no score, and no opinion about how it feels to work in — because we would be making that up. What we do instead.
Visit HubSpotThe facts
- Free plan
- Yes. HubSpot Free Tools are free forever for up to 2 users (CRM, forms, live chat, basic email marketing), no credit card required.
- Paid from
- from $20/mo per seat (Starter); free plan available
- Billed on
- per seat / month
- Trustpilot rating
- 1.5 / 5 from 1,179 reviews
- Checked
- 9 November 2026
Plans, as printed on their pricing page
| Plan | Price | What the page lists |
|---|---|---|
| Free Tools | $0 | Up to 2 users; core CRM, forms, live chat, ticketing and basic email marketing |
| Starter | $20/mo per seat | Standard month-to-month price; as low as ~$7/mo per seat with an annual upfront commitment, new customers only (verified 9 Nov 2026) |
| Professional (Sales Hub) | $90-$100/mo per seat | Plus a required one-time onboarding fee of $1,500; for teams that need advanced automation and reporting |
Source: www.hubspot.com/pricing/crm. Prices are US list prices in USD, read from each vendor pricing page on the date above. Vendors localise pricing by country — we saw GetResponse quote in Vietnamese dong from a Vietnamese connection — so what you see may differ. Always confirm on the vendor page before buying.
Reasons to consider it
- Best for: teams that want one all-in-one platform (CRM + marketing + sales + service) they can scale up from a genuinely free tier
- The free plan is actually usable and never expires - rare in the CRM category
- Huge ecosystem, documentation and community; easy to hire people who already know it
- G2 rating 4.4/5 from 14,389 reviews (verified 9 Nov 2026) - high satisfaction among day-to-day users
Reasons to look elsewhere
- Costs escalate fast: priced per seat, and the best features sit behind Professional ($90-100/seat/mo) plus a $1,500 onboarding fee
- Trustpilot is only 1.5/5 from 1,179 reviews, with 52% one-star - mostly complaints about hard-to-cancel contracts, billing and support (verified 9 Nov 2026)
- Marketing contact tiers cost extra; real-world spend is often well above the headline price
What the review score says
HubSpot holds 1.5 out of 5 on Trustpilot from 1,179 reviews.
Ratings diverge sharply by source: Trustpilot 1.5/5 (1,179 reviews, 52% one-star - largely frustration over contracts, billing and cancellation) versus G2 4.4/5 (14,389 reviews) reflecting a positive product experience. Trustpilot tends to attract sales and billing complaints while G2 skews toward operational users. Both figures self-verified 9 Nov 2026.
What we cannot tell you
How HubSpot feels after a month of real use. Whether support actually answers when something breaks. Whether the workflow fits your specific case. Those need an account and real use, and we have not done that. Anyone publishing those answers without doing the work is guessing, and you deserve to know which is which.
Where it sits against the others
If HubSpot is not the fit, these are worth a look:
- Streak — free plan: email tracking, snippets and mail merge up to 50 sends/day. No CRM pipelines on the free tier, paid from $49/user/mo (Pro, annual)
- EngageBay — free plan: free forever: 250 contacts, up to 15 users, email marketing, CRM, helpdesk and live chat, paid from $13.79/user/mo billed annually ($14.99 month-to-month, Basic)
- Pipedrive — no free plan, paid from $14/seat/mo (Lite, billed annually)
HubSpot is an all-in-one CRM that bundles marketing, sales and customer service in one place, best known for a genuinely free forever tier and a massive ecosystem. It suits teams that want to start light and scale - as long as you budget for the cost jump when you move to paid tiers.
Frequently asked questions about HubSpot
How much does HubSpot cost?
HubSpot starts at from $20/mo per seat (Starter); free plan available. Paid tiers: Free Tools ($0); Starter ($20/mo per seat); Professional (Sales Hub) ($90-$100/mo per seat). Prices are US list prices in USD, read from each vendor pricing page on the date above. Vendors localise pricing by country — we saw GetResponse quote in Vietnamese dong from a Vietnamese connection — so what you see may differ. Always confirm on the vendor page before buying.
Does HubSpot have a free plan or free trial?
Yes. HubSpot Free Tools are free forever for up to 2 users (CRM, forms, live chat, basic email marketing), no credit card required.
How is HubSpot rated?
HubSpot scores 1.5 out of 5 on Trustpilot from 1,179 reviews (checked 9 November 2026). Ratings diverge sharply by source: Trustpilot 1.5/5 (1,179 reviews, 52% one-star - largely frustration over contracts, billing and cancellation) versus G2 4.4/5 (14,389 reviews) reflecting a positive product experience. Trustpilot tends to attract sales and billing complaints while G2 skews toward operational users. Both figures self-verified 9 Nov 2026.
When was this HubSpot information last checked?
We last read HubSpot's own pricing page and its public review data on 9 November 2026.
Is HubSpot really free?
Yes. HubSpot Free Tools are free forever for up to 2 users and include the CRM, forms, live chat and basic email marketing, with no credit card required. Advanced features and larger contact limits sit in the paid tiers.
Why is HubSpot's Trustpilot score so low?
HubSpot scores 1.5/5 on Trustpilot (1,179 reviews, 52% one-star as of 9 Nov 2026), mostly complaints about annual contracts that are hard to cancel, unexpected charges and support. On G2 it scores 4.4/5 from over 14,000 reviews, so read the contract terms carefully before committing to a paid plan.
How we check this page
We read HubSpot's own pricing page and its public review profiles ourselves, write down exactly what they say, link the source and date every figure (checked 9 November 2026). We do not invent scores or rankings, and we disclose that we may earn a commission when you buy through our links. When a rating is low or the review sample is small, we say so plainly.