Freshsales
Everything below comes from Freshsales's own pricing page or from published third-party review data. Read on 11 November 2026.
We have not used Freshsales. There is no verdict on this page, no score, and no opinion about how it feels to work in — because we would be making that up. What we do instead.
Visit FreshsalesThe facts
- Free plan
- No free-forever plan on the current pricing page (as of Nov 2026); all paid plans come with a 21-day full-featured trial, no card required. Note: a free plan for up to 3 users existed earlier in 2026 and appears to have been removed around mid-2026.
- Paid from
- From $9/user/mo (Growth, billed annually); 21-day free trial, no free-forever plan
- Billed on
- per user, per month, billed annually
- Checked
- 11 November 2026
Plans, as printed on their pricing page
| Plan | Price | What the page lists |
|---|---|---|
| Growth | $9/user/mo | Billed annually ($11/mo if paid monthly). Contact and deal management, built-in phone and email, a visual sales pipeline and basic Freddy AI |
| Pro | $39/user/mo | Billed annually ($47/mo monthly). Multiple pipelines, advanced automation, territory management and AI deal insights. Most sales teams need this tier |
| Enterprise | $59/user/mo | Billed annually ($71/mo monthly). Advanced AI forecasting, audit logs, a sandbox and field-level permissions |
Source: www.freshworks.com/crm/pricing/. Prices are US list prices in USD, read from each vendor pricing page on the date above. Vendors localise pricing by country — we saw GetResponse quote in Vietnamese dong from a Vietnamese connection — so what you see may differ. Always confirm on the vendor page before buying.
Reasons to consider it
- Best for: small and mid-sized sales teams that want a clean, AI-assisted CRM that is quick to learn, at a lower price than HubSpot or Salesforce
- Genuinely easy to use with a modern interface - consistently praised for a short learning curve and fast setup
- Built-in phone and email plus Freddy AI (lead scoring, deal insights) included from the entry Growth tier ($9/user/mo billed annually)
- Strongly rated across large samples: G2 4.5/5 (1,244 reviews) and Capterra 4.5/5 (623 reviews), both checked 11 Nov 2026
- Part of the Freshworks suite, so it connects with Freshdesk (support) and Freshmarketer (marketing) as you grow
Reasons to look elsewhere
- No free-forever plan on the current pricing page - a free 3-user tier existed earlier in 2026 but appears to have been removed mid-2026, so you get a 21-day trial instead
- Reporting and customization are lighter than Zoho or Salesforce at comparable tiers; the most useful automation and multiple pipelines start at Pro ($39/user/mo)
- Extras add up: branded documents cost about $19/user/mo and the Freddy AI Agent is billed separately (around $49 per 100 sessions)
- No dedicated Trustpilot page for Freshsales, so third-party sentiment relies on G2 and Capterra
What the review score says
We found no independent review sample for Freshsales big enough to score on G2, Trustpilot or Capterra.
Verified at source 11 Nov 2026: G2 4.5/5 (1,244 reviews) and Capterra 4.5/5 (623 reviews) - consistently strong on both large samples. Freshsales has no dedicated Trustpilot page (Trustpilot groups Freshworks products under a Freshdesk listing), so G2 and Capterra are the relevant signals here.
What we cannot tell you
How Freshsales feels after a month of real use. Whether support actually answers when something breaks. Whether the workflow fits your specific case. Those need an account and real use, and we have not done that. Anyone publishing those answers without doing the work is guessing, and you deserve to know which is which.
Where it sits against the others
If Freshsales is not the fit, these are worth a look:
- Streak — free plan: email tracking, snippets and mail merge up to 50 sends/day. No CRM pipelines on the free tier, paid from $49/user/mo (Pro, annual)
- EngageBay — free plan: free forever: 250 contacts, up to 15 users, email marketing, CRM, helpdesk and live chat, paid from $13.79/user/mo billed annually ($14.99 month-to-month, Basic)
- Pipedrive — no free plan, paid from $14/seat/mo (Lite, billed annually)
Freshsales is the sales CRM from Freshworks, built for small and mid-sized teams that want a clean, AI-assisted system without the complexity of Salesforce. It bundles phone, email and Freddy AI into an interface that is quick to learn.
Bottom line
Freshsales is a strong pick if you want an easy-to-use, AI-assisted sales CRM at a mid-range price and do not need deep customization. Losing the old free plan stings, but the 21-day trial lets you test it fully, and the G2 and Capterra scores (both 4.5) are among the best in the category. Teams needing real automation should budget for the Pro tier.
Frequently asked questions about Freshsales
How much does Freshsales cost?
Freshsales starts at From $9/user/mo (Growth, billed annually); 21-day free trial, no free-forever plan. Paid tiers: Growth ($9/user/mo); Pro ($39/user/mo); Enterprise ($59/user/mo). Prices are US list prices in USD, read from each vendor pricing page on the date above. Vendors localise pricing by country — we saw GetResponse quote in Vietnamese dong from a Vietnamese connection — so what you see may differ. Always confirm on the vendor page before buying.
Does Freshsales have a free plan or free trial?
No free-forever plan on the current pricing page (as of Nov 2026); all paid plans come with a 21-day full-featured trial, no card required. Note: a free plan for up to 3 users existed earlier in 2026 and appears to have been removed around mid-2026.
How is Freshsales rated?
Verified at source 11 Nov 2026: G2 4.5/5 (1,244 reviews) and Capterra 4.5/5 (623 reviews) - consistently strong on both large samples. Freshsales has no dedicated Trustpilot page (Trustpilot groups Freshworks products under a Freshdesk listing), so G2 and Capterra are the relevant signals here.
When was this Freshsales information last checked?
We last read Freshsales's own pricing page and its public review data on 11 November 2026.
Does Freshsales have a free plan?
As of November 2026 the pricing page shows no free-forever plan - a free tier for up to 3 users existed earlier in 2026 but appears to have been removed around mid-year. All paid plans come with a 21-day full-featured trial (no card required).
How much does Freshsales cost?
Billed annually in USD (verified first-hand 11 Nov 2026): Growth $9/user/mo, Pro $39, Enterprise $59. Paying monthly costs more ($11 / $47 / $71). Some extras (branded documents, the Freddy AI Agent) are billed on top.
How we check this page
We read Freshsales's own pricing page and its public review profiles ourselves, write down exactly what they say, link the source and date every figure (checked 11 November 2026). We do not invent scores or rankings, and we disclose that we may earn a commission when you buy through our links. When a rating is low or the review sample is small, we say so plainly.