Capsule CRM
Everything below comes from Capsule CRM's own pricing page or from published third-party review data. Read on 11 November 2026.
We have not used Capsule CRM. There is no verdict on this page, no score, and no opinion about how it feels to work in — because we would be making that up. What we do instead.
Visit Capsule CRMThe facts
- Free plan
- Yes - a free forever plan for up to 2 users, with 250 contacts, 5 custom fields and 1 sales pipeline. Paid plans also include a 14-day trial, no card required.
- Paid from
- Free for up to 2 users; paid from $18/user/mo (Starter, billed annually)
- Billed on
- per user, per month, billed annually
- Trustpilot rating
- 4.4 / 5 from 67 reviews
- Checked
- 11 November 2026
Plans, as printed on their pricing page
| Plan | Price | What the page lists |
|---|---|---|
| Free | $0 | Up to 2 users, 250 contacts, 5 custom fields and 1 sales pipeline. Good for solo users testing the waters |
| Starter | $18/user/mo | Billed annually ($22/mo if paid monthly). 30,000 contacts, email templates, shared mailbox and premium integrations (Xero, Zendesk) |
| Growth | $36/user/mo | Billed annually ($40/mo monthly). 60,000 contacts, 5 pipelines, workflow automations, advanced reporting and user roles. Most teams need this tier for automation |
| Advanced | $54/user/mo | Billed annually ($60/mo monthly). 120,000 contacts, 50 sales pipelines and 50 project boards |
| Ultimate | Contact sales | For larger teams (5+ users): dedicated account manager, expert support and custom training. Capsule's own site shows no self-serve price (quote-based) |
Source: capsulecrm.com/pricing/. Prices are US list prices in USD, read from each vendor pricing page on the date above. Vendors localise pricing by country — we saw GetResponse quote in Vietnamese dong from a Vietnamese connection — so what you see may differ. Always confirm on the vendor page before buying.
Reasons to consider it
- Best for: small teams, agencies and relationship-based service businesses that want a simple, affordable CRM without admin overhead
- Genuinely simple - clean interface and a short learning curve (set up in a couple of hours), no dedicated administrator needed
- Has a real free forever plan for up to 2 users (250 contacts), plus a 14-day trial of paid tiers with no card required
- Strongly rated across large samples: G2 4.7/5 (529 reviews), Capterra 4.5/5 (169 reviews), Trustpilot 4.4/5 (verified 11 Nov 2026)
- Solid integrations: Xero, QuickBooks, Mailchimp, Google Workspace and Microsoft 365, Zapier and Make, a documented API and a full mobile app
Reasons to look elsewhere
- Reporting and marketing automation are basic compared with pricier CRMs; workflow automation and multiple pipelines only start at the Growth tier ($36/user/mo)
- Support is email only, Monday to Friday (~1 business day) - no phone or live chat, and no dedicated account manager below the top Ultimate tier
- Fast-growing teams can outgrow the lower tiers quickly - the free plan caps at 2 users, 250 contacts and 1 pipeline
What the review score says
Capsule CRM holds 4.4 out of 5 on Trustpilot from 67 reviews.
Trustpilot 4.4/5 ("Excellent") but from just 67 reviews - a small sample, so cross-checked at source: G2 4.7/5 (529 reviews) and Capterra 4.5/5 (169 reviews), both updated 9 Nov 2026. Trustpilot distribution is 91% five-star / 6% one-star (self-verified 11 Nov 2026). Consistently well-rated across the larger samples.
What we cannot tell you
How Capsule CRM feels after a month of real use. Whether support actually answers when something breaks. Whether the workflow fits your specific case. Those need an account and real use, and we have not done that. Anyone publishing those answers without doing the work is guessing, and you deserve to know which is which.
Where it sits against the others
If Capsule CRM is not the fit, these are worth a look:
- Streak — free plan: email tracking, snippets and mail merge up to 50 sends/day. No CRM pipelines on the free tier, paid from $49/user/mo (Pro, annual)
- EngageBay — free plan: free forever: 250 contacts, up to 15 users, email marketing, CRM, helpdesk and live chat, paid from $13.79/user/mo billed annually ($14.99 month-to-month, Basic)
- Pipedrive — no free plan, paid from $14/seat/mo (Lite, billed annually)
Capsule CRM is a lightweight, affordable CRM built for small teams, agencies and service businesses. It focuses on the essentials - contacts, pipelines, tasks and email - with a clean interface and a short learning curve, rather than enterprise bloat.
Bottom line
If you want a simple, affordable CRM your team can actually use from day one, Capsule is one of the strongest picks - as long as you do not need heavy reporting, marketing automation or phone support. Start free (up to 2 users) or on the 14-day trial, and step up to Growth once you need automation.
Frequently asked questions about Capsule CRM
How much does Capsule CRM cost?
Capsule CRM starts at Free for up to 2 users; paid from $18/user/mo (Starter, billed annually). Paid tiers: Free ($0); Starter ($18/user/mo); Growth ($36/user/mo); Advanced ($54/user/mo); Ultimate (Contact sales). Prices are US list prices in USD, read from each vendor pricing page on the date above. Vendors localise pricing by country — we saw GetResponse quote in Vietnamese dong from a Vietnamese connection — so what you see may differ. Always confirm on the vendor page before buying.
Does Capsule CRM have a free plan or free trial?
Yes - a free forever plan for up to 2 users, with 250 contacts, 5 custom fields and 1 sales pipeline. Paid plans also include a 14-day trial, no card required.
How is Capsule CRM rated?
Capsule CRM scores 4.4 out of 5 on Trustpilot from 67 reviews (checked 11 November 2026). Trustpilot 4.4/5 ("Excellent") but from just 67 reviews - a small sample, so cross-checked at source: G2 4.7/5 (529 reviews) and Capterra 4.5/5 (169 reviews), both updated 9 Nov 2026. Trustpilot distribution is 91% five-star / 6% one-star (self-verified 11 Nov 2026). Consistently well-rated across the larger samples.
When was this Capsule CRM information last checked?
We last read Capsule CRM's own pricing page and its public review data on 11 November 2026.
Does Capsule CRM have a free plan?
Yes - a free forever plan for up to 2 users, with 250 contacts, 5 custom fields and 1 sales pipeline. Paid tiers add more contacts, pipelines, automation and reporting, and come with a 14-day trial (no card required).
How much does Capsule CRM cost?
Billed annually in USD (verified first-hand 11 Nov 2026): Starter $18/user/mo, Growth $36, Advanced $54. Paying monthly costs more ($22 / $40 / $60). The Ultimate tier for larger teams is quote-based on Capsule's own site.
How we check this page
We read Capsule CRM's own pricing page and its public review profiles ourselves, write down exactly what they say, link the source and date every figure (checked 11 November 2026). We do not invent scores or rankings, and we disclose that we may earn a commission when you buy through our links. When a rating is low or the review sample is small, we say so plainly.