Review · Updated September 2026
ActiveCampaign review
Powerful automation, a support record we cannot ignore.
Rank #6 of 6 in email marketing software
G2 4.4 / 5 from 14,795 reviews
Trustpilot 2.7 / 5 from 1,436 reviews
Free plan No free plan, 14-day trial
Paid from From $29/mo
The short version
Best for: Teams with someone dedicated to running the automation.
Watch out for: Review sources disagree sharply — 4.4 on G2 from 14,795 reviews, 2.7 on Trustpilot from 1,436.
ActiveCampaign scores 8.2 overall. Its strongest criterion is automation depth at 9.6; its weakest is support at 7.0. Whether that trade works for you depends entirely on which of those two you will feel every week.
What stands out
- The most capable automation engine in this comparison
- Around 900 native integrations
- Built-in CRM with lead scoring
- Steep learning curve and no free tier
Scores in detail
| Criterion | Weight | Score | What we measured |
|---|---|---|---|
| Inbox deliverability | 20% | 8.8 | Seed-list tests plus our own sends to Gmail, Outlook and Yahoo. |
| Automation depth | 20% | 9.6 | Branching logic, triggers, dynamic segmentation, split testing. |
| Ease of use | 20% | 7.0 | Time from signup to first campaign sent, measured on a fresh account. |
| Price per 1,000 contacts | 15% | 7.0 | Monthly cost at 1,000 / 5,000 / 25,000 contacts on the entry paid plan. |
| Email builder & templates | 10% | 8.0 | Template count, drag-and-drop behaviour, mobile rendering. |
| Integrations | 10% | 9.2 | Shopify, WooCommerce, Zapier, major CRMs, native vs third-party. |
| Support | 5% | 7.0 | Channels offered and real response time when we opened a ticket. |
The overall figure is these sub-scores multiplied by their weights. Full method on the methodology page.
What the review sites say
On G2, where reviewers are verified business users, ActiveCampaign sits at 4.4 out of 5 across 14,795 reviews. On Trustpilot, which is open to anyone, it sits at 2.7 out of 5 across 1,436 reviews.
We publish both on purpose. G2 is the better read on whether the software does its job, because the people writing are verified users of it at work. Trustpilot is the better read on what happens when you want to cancel, dispute a charge or escalate a ticket, because that is what people go there to write about. A wide gap between the two is not noise — it usually means a capable product wrapped in commercial practices its customers resent.
Should you pick it?
Choose ActiveCampaign if your situation matches the "best for" line at the top of this page. If it does not, the honest answer is that another platform in the full comparison will probably serve you better, and you lose nothing by starting on a free tier and finding out before you pay.